FAQ
✨ Products & Skincare
Q: Are Ivosoma products cruelty-free?
A: Absolutely! At Ivosoma, we never test any of our products or ingredients on animals. Your skincare should be safe for you and for our furry friends.
Q: I have sensitive skin. Can I use your products?
A: Most of our products are formulated to be gentle and suitable for all skin types. We recommend performing a patch test on a small area before full application. If irritation occurs, discontinue use immediately.
Q: How do I choose the right product for my skin type?
A: Our product descriptions include guidance for different skin types. If you need personalized recommendations, email us at service@ivosoma.com and our skincare experts will guide you.
📦 Shipping & Delivery
Q: Where do you ship from?
A: All orders are shipped directly from our Los Angeles hub to ensure freshness and fast delivery.
Q: How long will it take to receive my order?
A: Processing takes 1–2 business days. Standard shipping within the US typically takes 5–10 business days. Expedited shipping is 3–5 business days. International shipping varies by destination, usually 10–20 business days.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.
Q: Can I change my shipping address after placing an order?
A: Please double-check your shipping information at checkout. Once an order is processed, we cannot guarantee changes.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for secure checkout.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 12 hours of placement. After that, they enter processing and must follow the standard return process.
🔄 Returns & Refunds
Q: What is your return policy?
A: For hygiene and safety reasons, we only accept returns of unopened and unused products in their original packaging within 30 days of delivery.
Q: What if my product arrives damaged or incorrect?
A: Oh no! Please take a photo of the product and shipping label, and email service@ivosoma.com. We will send a replacement or issue a full refund.
Q: Can I exchange a product?
A: Exchanges are available only for defective or damaged products. Contact us with photos to arrange an exchange.
📞 Contact & Support
Q: How can I get personalized skincare advice?
A: Our Los Angeles-based beauty support team is ready to help! Email service@ivosoma.com or call (+1) 2532424798 during business hours.
Q: Where is Ivosoma located?
A: Our studio is located at:
8550 SANTA MONICA BLVD, STE 300, STE 314, WEST HOLLYWOOD, CA 90069
✅ Tip: For faster answers, please include your order number and a brief description of your question when emailing us.